Total Quality Management (TQM) is an important part of a pharmaceutical industry. It is a quality framework based on the belief that the organization can ensure a long-term success by having all its members, from top to bottom, focus on continuous improving quality and, thus, delivering customer satisfaction.
The below points summarise the Total Quality Management (TQM) - It's all about the people!
1) Empower your personnel to take responsibility for what they do. Make them feel valued;
2) Involve the shop floor personnel to create the user requirement specification so you get exactly what you need;
3) Use validated systems that interface with other systems within the organization for seamless information transfer, security, accuracy of data and storage;
4) Management and process owners to identify optimized and logical ways of working;
5) Create a culture that always thinks about the risks, work together, document that risk and find ways to mitigate it;
6) One person does not have all the answers, work with others to find a pragmatic solution that is reasonably acceptable by all;
7) There is no gain without pain and change – we need to continually evolve;
8) Quality of life matters to all of us.
To create the perfect QMS, you can follow the below six steps:
- Plan – gap assess your business needs around your medicinal product
- Design – Based on the structure of your business today and it’s needs for tomorrow, we map the processes that work for you
- Develop – Our exceptional team of Quality professionals will create the documents that will become your QMS
- Test – Every step, we will ensure it’s a workable process having trained out and trialed it with you
- Review – We will check the output using Quality metrics
- Release – Only then, will we be assured to hand over the QMS to you.
